Returns or Exchanges

Thank you for choosing SOLVANTA GROUP LLC. We are committed to ensuring customer satisfaction, and if you are not satisfied with your purchase, we offer a flexible refund and exchange policy. Below are details of our refund terms, including the conditions, procedures, and processing time for returns and exchanges.

1. Refund Policy Overview
   We allow customers to apply for a return or exchange within 30 days of receiving the product. The product must be in unused condition, in its original packaging, and with all accessories and instructions included.
2. Return Conditions
   You can apply for a return in the following situations:
   The product is defective or damaged.
   The product received does not match the product selected in your order.
   If you are not satisfied with the product and it is still within 30 days.
   Please note that the following are not eligible for return:
   Products older than 30 days.
   Used products.
   Products with damaged labels or packaging.
3. Return Process
   To request a return, please follow these steps:
   Contact Customer Service:
   Contact our customer service team via email at help@solvantagroup.shop or by phone at (318) 936-9668, stating the reason for the return and requesting return authorization.
   Prepare the Return:
   Once you receive return authorization, please pack the product carefully and ensure it is in good condition. Please return all accessories, instructions, and original packaging.
   Send the Return:
   Mail the return package to the following address: 1894 WESTBROOK VILLAGE DRCOLUMBUS, OH 43228
   Record Tracking Information:
   We recommend using a trackable mailing method for the return package and keeping the mailing receipt in case of loss.
4. Refund Processing
   Refund Timeframe: After receiving the return, we will process your return within 3-5 business days. The refund will be processed through your original payment method. Exchange Processing: If you choose to exchange, the replacement product you request will be processed, ensuring the exchange is completed if the requested product is in stock.
5. Shipping Costs: Return shipping costs are borne by the customer unless the product is defective or incorrect. In this case, we will cover the return shipping costs.
   Shipping costs for the initial order are generally non-refundable.
6. Other Information: If you have any questions about our refund policy or need further information, please feel free to contact our customer service team. We want to ensure your experience is as pleasant as possible and provide support for any issues you may encounter.

Thank you for choosing SOLVANTA GROUP LLC. We look forward to providing you with excellent products and services!